Frequently Asked Questions

How do I go about ordering workwear, uniforms, promotional clothing and merchandise?

PCL are happy to help you at every stage of the order process. Some clients require little assistance in ordering workwear and simply email their order based on our online catalogues. Others require more information and advice such as when they are choosing a new uniform, workwear or reproducing a complicated logo.
If you know the Style, Quantity and Colour you require, simply list out the details in a fax or email and attach your artwork for a quotation
Once you’ve decided on the products you are interested in we will provide you with a quotation and estimated delivery time.
When the quotation has been approved we will then put together some proofs for your approval. We can also provide workwear and promotional clothing samples, although there may be a charge for this service.
If your garment is to be embroidered we will provide you with a sample embroidery on a fabric swatch. We are also able to provide samples of branding by alternative methods on request.

How long will my order take to arrive?

Once approved, the usual order to completion process takes between 3 days and 2 weeks depending on type of product required and any deadline you may have. Special and bespoke orders may take longer and we would give you an indication of this.

How much do you charge for delivery?

Delivery (UK mainland only) is free for orders over £250 and £8.95 for smaller orders. Our minimum internet order is £50. For some large branded orders higher delivery charges may apply. Please see our terms and conditions for more information.

Can I order samples?

Samples may be ordered via our online ordering system (minimum order £50 ). In some instances you may order smaller quantities as samples - please contact us with your order request. Please refer to our workwear and promotional clothing returns policy for further details and terms.

What is embroidery?

The embroidery process begins with digitizing, the act of recreating your design using stitching. This process involves creating a computerized embroidery disc which can be read by embroidery machines to reproduce your logo accurately time and time again. There is a one off charge for creating this disc and the price varies dependant upon the size of the logo and the intricacy of the design.
Your design is applied to garments using an industrial embroidery machine, which usually embroiders 12 garments simultaneously. We can embroider most items of workwear and promotional clothing. Embroidery sewing charges are based on the number of stitches in a design since stitches equal machine time. The number of colours in an embroidery designs are not a cost factor.

Our minimum order for embroidered garments is 12 as we operate 12 head machines.

Can I have an embroidery sample?

Embroidery samples are always provided prior to application on to garments. Unfortunately no samples can be offered until you have paid for your logo to be digitized (see above)

What do I need to provide?

You will need to provide the artwork which you require to be used on the items and if possible a Pantone colour number for colour matching.

What if I don't have artwork?

If you do not have any artwork we can create it for you. Please note additional fees apply if we have to redraw or develop artwork for you.

Are you able to provide specially manufactured garments?

Our manufacturing service is available to customers seeking an individual look or image, or who need a specific design for workwear or just garments in strange and wonderful sizes!

Find out more about our manufacturing service here...

Do you have an ethical/ environmental policy?

Yes. Our policies are available to read on this website. Follow the link to our environmental policy on the home page and you will find links to our other policies there.