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Frequently Asked Questions
How do I go about ordering workwear, uniforms, promotional clothing and merchandise?
Here at pcl we love to help you at every stage of the order process. Most companies will require some assistance with choice of garments and branding at the outset. SImply email or call us for a free and without obligation consultation. If necessary one of our representatives will visit you with samples and to discuss your individual requirements and our service levels in detail.
Once you have an idea of the products in which you are interested, we will provide a a quotation offering a number of choices if appropriate.
When prices have been agreed, we are able to provide sample garments and proofs/visuals of your logo for your approval.
If your garment is to be embroidered we will supply a sample embroidery on a fabric swatch. We are also able to provide samples of branding by alternative methods if required.
Do you offer online ordering?
Most of our garments are available to purchase online and will arrive within 2-3 days. Existing customers may request their own specific login, from where they can access a secure area of our site to view and purchase their agreed individual garments at the contract prices
How long will my order take to arrive?
Once approved, the usual order to completion process takes between 3 days and 2 weeks depending on type of product required and any deadline you may have. Special and bespoke orders may take longer and we would give you an indication of this.
How much do you charge for delivery?
Delivery (UK mainland only) is free for orders over £250 and £8.95 for smaller orders. Our minimum internet order is £50. For some large branded orders higher delivery charges may apply. Please see our terms and conditions for more information.
Can I order samples?
What if I need to return garments?
Samples are supplied on a sale or return basis within 14 days provided they are returned in original condition, packaging and labelled.
Garments that do not fit are returnable for exchange or refund. Return carriage, in this case, is at customer’s expense.
Faulty goods are assessed on an individual basis and if complaint is upheld, replacements supplied or refund given.
ALL branded goods are non-returnable unless the garment is found to be faulty.
What is embroidery?
Embroidery is the method used to reproduce a logo using a number of stitches. This process involves creating a computerised embroidery disc which can be read by embroidery machines to reproduce your logo accurately time and time again. There is a one off charge for creating this disc and the price is dependant upon the size of the logo and the intricacy of the design.
Can I have an embroidery sample?
Embroidery samples are always provided prior to application on to garments.
Can I have my garments printed?
Most garments can be printed. This is a particularly good and cost-effective option if a large number of garmnets are involved or a large design is required. Cost is dependant on the number of colours and number of prints. The more prints, the cheaper the cost.
What do I need to provide in order for your to produce my logo?
You will need to provide artwork featuring the design you wish to have reproduced, preferably as an .eps file.Alternatively we are able to work with a .jpeg and, in some cases, a scanned logo or actual embroidery/print you have previously used. We also require colour information, if possible a Pantone colour number for colour matching.
What if I don't have artwork?
If you do not have any artwork we can create it for you. Please note additional fees apply if we have to redraw or develop artwork for you.
Are you able to provide specially manufactured garments?
Our bespoke manufacturing service is available for all types of garments where a specific design or strange and wonderful size is required! We are extremely flexible and support British manufacturing wherever possible.
Find out more about our manufacturing service here...
Do you have an ethical/ environmental policy?
Yes. All of our policies are in place to ensure quality, equality and environmental responisiblity where applicable. Click here to view our policies.
Do you offer international shipping?
pcl are able to supply goods worldwide, please contact us for shipping costs.
Are staff uniforms exempt from tax?
"A deduction can be permitted for clothing that is recognisably a uniform or part of a uniform, where the employee is required by his or her duties to wear it and must bear the cost of it. A uniform in this context means a set of clothing of a specialised nature that is recognisable as a uniform and is intended to identify its wearer as having a particular occupation. Examples include traditional nurse or police uniforms.
It is not enough for the clothing to be uniform in the sense that all employees in the same employment wear clothing of a similar design or colour. For example, a Bank may wish to reinforce its corporate image by requiring all counter staff to wear a shirt or blouse in the corporate colours of blue and green. That clothing is not a uniform for this purpose and no deduction can be permitted for the cost of acquiring such clothing.
Fixing a permanent and conspicuous badge to what would otherwise be ordinary clothing may be enough to make it a uniform, but each case must be considered on its merits. The essential test is whether the employee would readily be recognised as wearing a uniform by the person in the street. A detachable badge is not sufficient to make the clothing to which it is attached part of a uniform.
Formal evening dress which, because of the customary practice of a particular occupation, is habitually worn on a day to day basis while performing the duties (for example, dinner jackets worn by waiters) may also be accepted.
Even where you accept that an employee wears a uniform it is likely that not all of the clothing they wear is part of that uniform. No deduction should be permitted for clothing that is not part of the uniform. For example, shoes, socks and underwear." (www.hmrc.gov.uk, 2012)