Frequently Asked Questions

How do I go about ordering uniforms, promotional clothing and merchandise?

PCL are happy to help you at every stage of the order process. Some clients require little assistance and simply email their order based on our online catalogues. Others require more information and advice such as when they are choosing a new uniform or reproducing a complicated logo.
If you know the Style, Quantity and Colour you require, simply list out the details in a fax or email and attach your artwork for a quotation
Once you’ve decided on the products you are interested in we will provide you with a quotation and estimated delivery time.
When the quotation has been approved we will then put together some proofs for your approval. We can also provide clothing samples, although there may be a charge for this service.
If your garment is to be embroidered we will provide you with a sample embroidery on a fabric swatch. We are also able to provide samples of branding by alternative methods on request.

How long will my order take to arrive?

Once approved, the usual order to completion process takes between 3 days and 2 weeks depending on type of product required and any deadline you may have. Special and bespoke orders may take longer and we would give you an indication of this.

What do I need to provide?

You will need to provide the artwork which you require to be used on the items and if possible a Pantone colour number for colour matching.

What if I don't have artwork?

If you do not have any artwork we can create it for you. Please note additional fees apply if we have to redraw or develop artwork for you.

Do you have an ethical/ environmental policy?

Yes. Our policies are available to read on this website. Follow the link to our environmental policy on the home page and you will find links to our other policies there.